MySASSA

Check Your SASSA Application Status

Once you have submitted a SASSA application - whether for the SRD R370 or for an older grant like Disability or Child Support - you will want to track its progress. This page explains how to do that for every grant type, what each application status means, and how long things actually take.

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Check SRD application status →

Check status for an SRD R370 application

SRD applications are tracked online or via USSD - there is no paper file. Use one of the following:

  1. Go to srd.sassa.gov.za/sc19/status and enter your ID + registered cellphone number.
  2. Or dial *134*7737# on any cellphone (free).
  3. Or WhatsApp 082 046 8553.

Check status for older grant applications

Older grants (Older Persons, Disability, Child Support, Foster Child, Care Dependency, War Veterans, Grant-in-Aid) are processed at SASSA offices. To check application progress:

  1. Visit the SASSA office where you applied (bring your stamped acknowledgement slip and ID).
  2. Or call SASSA on 0800 60 10 11 with your ID number ready.
  3. Or log in to services.sassa.gov.za for online tracking of approved grants.

What each application status means

Submitted / Received

SASSA has your application. No verification has started yet.

In Review / Pending

Verification is running. SASSA is checking your information against Home Affairs, SARS, UIF and bank databases.

Approved

Your application succeeded. For SRD, the R370 is processed this month. For other grants, your file moves to payment setup.

Declined

A check failed. The portal shows the reason. You can appeal within 90 days for SRD, or reapply with corrected documentation for other grants.

Action Required / Additional Documents

SASSA needs something from you - usually a banking detail or proof document. Respond within 21 days or the application is cancelled.

How long do SASSA applications take?

  • SRD R370: 5-15 working days from submission to first status.
  • Older Persons / Disability / Child Support: typically 21-90 days, depending on document verification.
  • Foster Child / Care Dependency: longer (often 60-120 days) because medical or court documents may be needed.
  • Appeals: 60-90 days for SRD; varies for older grants.

Application status FAQ

How long does a SASSA application take to process?
SRD R370 applications usually move from pending to a final decision within 5-15 working days. Older grant applications (Older Persons, Disability, Child Support, etc.) processed at a SASSA office can take 21 to 90 days depending on document verification.
How do I know if my SASSA application was received?
After you submit an SRD application online, the portal shows your status as 'Pending'. If you can see your pending status when you check, your application was received. For office-based applications, you receive a stamped acknowledgement slip - keep it.
Can I track my SASSA application by reference number?
SASSA SRD applications use your ID number, not a separate reference number, for status tracking. If you applied at a SASSA office for an older grant and lost your reference number, you can still check using your ID at the office.
What if I never get a response to my SASSA application?
If your SRD status has been pending for more than 30 days with no movement, call SASSA on 0800 60 10 11 or visit your nearest office. Provide your ID number and explain the issue. SASSA can manually escalate stuck applications.
Can I withdraw a SASSA application I already submitted?
Yes - log in to srd.sassa.gov.za and select 'Cancel Application'. For older grants, visit a SASSA office. Note: once cancelled, you would need to reapply from scratch if you change your mind.
Once your application is approved, see payment dates and the full status check guide.