How to Update Your SASSA Banking Details - 2026 Guide

Need to change the bank account where your SASSA grant is paid? This guide covers the process for all grant types. For the SRD R370 grant, you can update your banking details online. For all other grants, you will need to visit a SASSA office in person. The process is free and straightforward.

Last updated: 24 Mar 2026

Which Process Applies to You?

SRD R370 Grant

Update your banking details online at srd.sassa.gov.za. No need to visit a SASSA office.

Go to online steps ↓

All Other Grants

Older Persons, Disability, Child Support, Foster Child, Care Dependency, War Veterans, and Grant-in-Aid - update in person.

Go to in-person steps ↓

Updating Banking Details for SRD R370 Grant (Online)

If you receive the SRD R370 grant, you can change your banking details through the official SASSA SRD website. The site is zero-rated on most South African mobile networks, so you will not need airtime or data to access it.

Visit srd.sassa.gov.za

Open your web browser and go to srd.sassa.gov.za. This is the official SASSA SRD portal where you can manage your grant details.

Enter your ID number and phone number

Request an OTP

SASSA will send a one-time PIN (OTP) to your registered phone number. Enter this PIN to verify your identity.

Select 'Change Banking Details'

Navigate to the banking details section and select the option to update your payment method.

Enter your new banking details

Provide your new bank account details including bank name, account type (savings or current), branch code, and account number. Ensure the account is in your name.

Confirm and submit

Review the new banking details carefully and submit the change. You will receive an SMS confirming that your banking details have been updated.

Important:After updating your banking details, the change will take effect from your next payment. If you change your details close to the payment date, the current month's payment may still go to your old account. Always update your details well before the next payment date.

Updating Banking Details for Other Grants (In Person)

For all grants other than the SRD R370, you must visit a SASSA office in person to change your banking details. This includes the Older Persons Grant, Disability Grant, Child Support Grant, Foster Child Grant, Care Dependency Grant, War Veterans Grant, and Grant-in-Aid.

Gather your documents

Before visiting the SASSA office, make sure you have all the required documents ready (see the list below). This will save you from having to make multiple trips.

Visit your nearest SASSA office

Go to any SASSA office during working hours (Monday to Friday, 7:30 to 16:00). Arrive early as offices can get busy, especially at the beginning of the month. You can find your nearest office on the SASSA website at www.sassa.gov.za.

Request a banking detail change

Tell the SASSA official that you want to change your banking details. They will ask you to fill in a form and will verify your identity. You may need to provide biometric verification (fingerprint scan).

Submit your documents

Hand over your supporting documents. The SASSA official will process your request and give you a receipt or reference number. Keep this safe.

Confirm the update before next payment

Call SASSA at 0800 60 10 11 a few days before the next payment date to confirm that your banking details have been updated in the system. This ensures your payment goes to the correct account.

Required Documents

For SRD R370 (Online)

✓Your 13-digit ID number
✓Registered phone number (for OTP)
✓New bank account details (bank name, account number, branch code, account type)

For Other Grants (In Person)

✓Original South African ID (Smart ID or green ID book)
✓Proof of new bank account (bank statement, bank letter, or bank card showing account number)
✓SASSA card (if you have one)
✓Proof of residence (utility bill, lease, or affidavit)

Common Issues and How to Solve Them

"My banking detail change was rejected"

This usually happens when the bank account details do not match your SASSA records. Common causes:

The bank account is not in your name
The account number or branch code was entered incorrectly
The account has been closed or frozen
The name on your bank account does not match your ID

Solution: Verify your banking details with your bank, ensure the account is active and in your name, and try again.

"I changed my details but payment went to the old account"

If you updated your banking details close to the payment date, the change may not have been processed in time. SASSA typically needs at least 5 to 7 working days to process a banking detail change. Always update your details well before the next payment date.

Solution: Contact SASSA at 0800 60 10 11 to confirm the change was processed. Your next payment should go to the new account.

"I do not receive an OTP when trying to change details online"

If you are not receiving the OTP (one-time PIN) on your phone, check the following:

Your phone number matches the one registered with SASSA
Your phone has signal and is switched on
Your SMS inbox is not full
You have not blocked the SASSA SMS number

Solution: If the issue persists, you may need to update your phone number first, or visit a SASSA office in person.

"Someone changed my banking details without my permission"

If you suspect that your banking details were changed fraudulently, take immediate action:

Call SASSA at 0800 60 10 11 to report the fraud
Visit your nearest SASSA office with your ID to reverse the change
Report the fraud to the South African Police Service (SAPS)
Get a case number and provide it to SASSA

Important: Never share your ID number, phone OTP, or SASSA login details with anyone. SASSA will never call you to ask for these details.

Supported Banks for SASSA Payments

SASSA payments can be deposited into accounts at any of the following banks. The account must be a savings or current account in the name of the grant beneficiary.

ABSA

Capitec Bank

First National Bank (FNB)

Nedbank

Standard Bank

TymeBank

African Bank

Bidvest Bank

Discovery Bank

Investec

Old Mutual

SA Post Office (Postbank)

If your bank is not listed above, contact SASSA to confirm whether payments can be made to your account.

Payment DatesCheck when your next payment is due Status DeclinedWhy your grant was declined and how to fix it Apply for SRD GrantHow to apply for the R370 SRD grant Appeal a DecisionHow to appeal if your application was declined

Frequently Asked Questions

How long does it take for SASSA to update banking details?

For SRD R370 grants, banking details are usually updated within 24 to 48 hours after submitting the change online. For other grants (Older Persons, Disability, Child Support, etc.), changes made at a SASSA office typically take effect from the next payment cycle, which could be up to 30 days.

Can I change my SASSA banking details to any bank?

Yes, you can use any South African bank account that is in your name. This includes major banks like ABSA, Capitec, FNB, Nedbank, Standard Bank, and TymeBank, as well as other registered banks. The account must be a savings or current account - not a credit card account. The account must be in your name (the grant beneficiary).

Why was my SASSA banking detail change rejected?

Common reasons for a rejected banking detail change include: the account is not in your name, the account number or branch code is incorrect, the account has been closed, or there is a mismatch between the name on the bank account and your SASSA records. Double-check all details and try again, or visit a SASSA office for assistance.

Can someone else's bank account be used for my SASSA grant?

No, SASSA requires that the bank account be in the name of the grant beneficiary. Using someone else's account is not allowed and may result in your grant being suspended. If you do not have a bank account, you can collect your grant at a SASSA pay point or designated retail outlet using your ID.

What if I do not have a bank account?

If you do not have a bank account, you can still receive your SASSA grant. For the SRD R370 grant, you can collect your payment at designated retail outlets (Shoprite, Pick n Pay, Boxer, Usave) using your ID document. For other grants, you can collect from SASSA pay points or Post Office branches.

Can I change my banking details online for the Older Persons or Disability grant?

No, banking details for grants other than the SRD R370 (such as Older Persons, Disability, Child Support, Foster Child, Care Dependency, and War Veterans grants) can only be changed in person at a SASSA office. You will need to bring your ID and proof of the new bank account.

How do I check if my banking details were updated successfully?

For SRD grants, check at srd.sassa.gov.za to view your current payment method. For other grants, call the SASSA toll-free number at 0800 60 10 11 or visit your nearest SASSA office to confirm the change. It is advisable to check before the next payment date to ensure the update was processed.